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Pon tu plaza en Parkholi ¡es muy fácil!

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Evíanos el formulario con los datos de tu plaza de aparcamiento

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Un reportaje fotográfico y una grabación del acceso a la plaza 

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Descripción del sistema de apertura de acceso a la plaza de aparcamiento

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Subimos el anuncio a la plataforma y... ¡Disfruta de sus beneficios!

Pon tu plaza con seguridad en

PARKHOLI
para anfitriones

Parkholi                         

Otras plataformas

Verificación de los huéspedes

Análisis de la reserva

Videovigilancia

Resolvemos
tus dudas

  • How do I publish my space?
    Too easy! You just have to follow a few steps and guidelines: Go to the Parkholi page and click on the menu where it says "Put your place in Parkholi". Fill out and send us the required host form. Make a photo report of the parking lot, access and street. Describes the opening system so that the driver can access the plaza. Make sure everything is in order and that you follow the Parkholi rules. When Parkholi reviews and accepts your place request, you will receive a confirmation email. Place published, enjoy the benefits!
  • Does my place always have to be available?
    Your space does not have to be available to drivers 24/7. You can set it to be available only on certain days of the week, and you can add or remove availability on certain days if it's a short-term change.
  • Can Parkholi cancel/deactivate my place?
    We may temporarily disable or block your account if it appears that you have violated our terms of service. This could be because: You haven't responded to the driver. A driver has opened a dispute with you regarding a specific reservation in your space. Someone has reported that they are not legally allowed to rent their space. Your ad does not contain enough information or appears misleading. Activity that could be considered potentially fraudulent. If we deactivate your account due to insufficient information or an open dispute, we will contact you to find a solution. If you believe that your account has been unfairly deactivated, please contact us as soon as possible.
  • Why should I accept payments and communicate only through Parkholi?
    1. Te beneficias de nuestra Garantía de protección al propietario. Pagar y comunicarse a través de parkholi significa que está protegido por nuestra política de privacidad. 2. Mantiene las cosas simples. Nuestro sistema de mensajería y pago está diseñado para hacer la vida más fácil a todos. Cuando gestionas tu reserva a través del sitio web de Parkholi, sabes que tendrás un control y, si necesitas ayuda, nos resulta fácil acceder a toda la información que necesitamos para resolver tu problema. 3. Hace que sus futuras experiencias de anfitrión con nosotros sean aún más fluidas. El cargo por servicio de Parkholi es lo que nos permite desarrollar y mejorar continuamente nuestro servicio. Esto significa brindarle a usted, el propietario, toda la seguridad que necesita para disfrutar de los beneficios.
  • How much do you have to deal with drivers?
    Parkholi manages everything to make it easy for both the driver and the owner. In principle, there is no need to communicate or interact with the drivers except for any inconvenience that may arise and require the owner's need. For example: Not being able to access the space, the space is occupied by another vehicle...
  • What fees does Parkholi apply?
    Parkholi applies a 30% commission offering 10% of the profits to hosts and place owners.
  • Is my place suitable for Parkholi?
    As long as it meets the conditions and space and size regulations. In the event that the position is not suitable, Parkholi will not publish it and will send you an email with the guidelines why it has not been accepted and with some recommendations for possible future publications and interests.
  • How can I modify the date?
    To modify your session date, do the following: 1. Go to the parkholi chat that appears on the right side of the screen. 2. Write the corresponding reservation number that you received in the confirmation email. 3. Ask the advisor who will assist you to modify the reservation date. 4. Enter the new times you want for your reservation. This cannot be done after you have parked. Please note that you cannot change the arrival day 24 hours before parking. 5. Finally, the amount paid for the new reservation will be compensated. For more information, ask your doubt in parkholi chat.
  • What can I do if I cannot access the parking lot?
    1. Call the space owner ​ If you have reserved a car park and cannot access it, the quickest way to resolve the problem is to speak directly to the car park owner. At the bottom of your reservation confirmation email, you will see a button called "Contact Space Owner" and this will allow you to call the space owner. ​ 2. Contact Parkholi ​ If you are unable to contact the space owner, please contact Parkholi via chat. We will do our best to solve the problem for you. ​ 3. Reserve another space If you were unable to access the parking and/or solve the problem, simply send us a request via chat or email, with a video that you cannot access the parking and we will take care of the rest! If you couldn't find the space because there was a problem with the listing description, we will refund your reservation. Just contact us and we will take care of it.
  • How do I contact the owner of the parking space?
    You can contact the space owners directly using the space owner's phone number included in your reservation confirmation email under "contact space owner."
  • How do I book a parking space?
    It's very easy! On the Parkholi Home page, a map appears with the locations and their respective parking lots. You just have to follow the following steps: Enter the location of your accommodation in the search engine that appears on the left of the map. The available parking spaces near your accommodation area appear on the map. Select the desired parking and click on "Reserve parking". It takes you directly to the reservation page to continue with the reservation. After you have proceeded with the payment, we will send you a confirmation email with your details and the reservation number. Arrive at your destination and... park!
  • There is a car in my space, what do I do?
    1. Call the space owner ​ If you have reserved a space on a private road, the quickest way to resolve the problem is to speak directly with the owner of the space. At the bottom of your reservation confirmation email, you will see a button called "Contact Space Owner" and this will allow you to call the space owner. ​ 2. Contact Parkholi ​ If you are unable to contact the space owner, please contact Parkholi via chat. We will do our best to direct you to an alternative Parkholi space nearby. Please note that you will need to take a photo of the other car in your space. ​ 3. Reserve another space If you couldn't find the space because there was a problem with the listing description, we will refund your original reservation. Simply send us a request via chat or email, with a photo that your original space is occupied and we'll take care of the rest!
  • How to modify my personal information?
    To change your contact or parked vehicle details, do the following: 1. Go to the parkholi chat that appears on the right side of the screen. 2. Write the corresponding reservation number that you received in the confirmation email. 3. Ask the advisor who will assist you to modify your data. 4. Enter the new details of your reservation. For more information, ask your doubt in parkholi chat.
  • Do I have to show proof of my reservation?
    It is very unlikely, since all important information is transmitted by us to the parking owners. There are still many owners who request confirmation to leave the car and if that is the case, it will be clearly mentioned in your reservation confirmation email and will be visible in the access instructions section that will be directed to your email by a personalized advisor. email, parkholi chat or WhatsApp. If this is the case, you can print your booking confirmation or simply write your booking reference and display it on your vehicle's dashboard.
  • Can I pay for parking later?
    If you wish to pay for parking on site, we regret to inform you that this is not possible. All payments must be made through the platform. Please let us know if a space owner asks you to pay offline. In this same section, there is a question with an answer on why Parkholi?
  • What happens if I am late for my reservation?
    The first is the first. Do not panic! If you arrive late When you book a space with parkholi, you are guaranteed that space for the duration of the booking period, so don't worry, we won't give it to anyone else. However, please note that some car parks may have opening and closing times. You will find this information in the listing description or in the confirmation email for the listing booking. If you arrive early You can make a new reservation to cover the time you arrived earlier or you have to wait until the start time of your reservation. Unfortunately, it is not possible to modify your reservation to an earlier date.
  • Why Parkholi?
    1. You benefit from our Driver Protection Guarantee. Paying and communicating through parkholi means you are protected by our refund policy. Problems on that day are very rare, but it is important to us that we can refund you if something goes wrong. 2. Keep things simple. Our messaging and payment system is designed to make life easier for everyone. When you manage your booking through the Parkholi website, you know that you will find everything in one place and if you need help, it is easy for us to access all the information we need to solve your problem. 3. Makes your future parking experiences with us even more seamless. Parkholi's service charge is what allows us to continually develop and improve our service. This means giving you, the driver, more parking spaces to choose from and further improving our site website and our application. Please let us know if a space owner asks you to pay offline.
  • What should I do if I receive a parking ticket?
    Parkholi no emite multas de estacionamiento, no es una autoridad de estacionamiento que tenga jurisdicción sobre la emisión de avisos de cobro de multas y no puede cancelarlas directamente. Podemos analizar su problema y ayudarlo a aclarar por qué se emitió. Comprueba la reserva que has realizado y si cumpliste con todas las restricciones de aparcamiento. Si no lo hizo, debe pagar la multa para evitar acciones adicionales o mayores costos. Si todavía cree que esto se emitió incorrectamente, debe apelar de inmediato, directamente a la Compañía de Cumplimiento. También puede enviar las imágenes de su vehículo, estacionamiento y multa a Parkholi en infoparkholi@gmail.com ; es posible que podamos informarle por qué se emitió y, en algunos casos menores, solicitar que se cancele la multa. Si no desea pagar la multa, deberá investigar más acciones o hablar con la Compañía de Ejecución nuevamente. Parkholi no podría intervenir más que proporcionando información sobre las posibles razones por las que se emitió el incidente. Cosas para considerar: ¿Estaba estacionado en el lugar correcto? ¿La reserva se realizó en el momento correcto? Si bien la mayoría de los encargados de hacer cumplir la ley tienen un período de gracia de alrededor de 10 minutos, de cualquier manera, esto no es una regla ni tienen que cumplirla. ¿Se realizó la reserva utilizando el número de matrícula del vehículo correcto? Si ingresó el registro incorrecto (pequeño error tipográfico) o pagó por un vehículo diferente por error, puede apelar en "Error de codificación". Si puede responder afirmativamente a todas estas preguntas, debe apelar utilizando la información proporcionada en la carta que recibió en su automóvil o en su buzón. Puedes enviárnoslo al mismo tiempo a infoparkholi@gmail.com y lo investigaremos por ti también, pero asegúrate de apelar si crees que estabas estacionado correctamente. Parkholi no puede apelar en su nombre.
  • How do I extend my parking session?
    To extend your parking session, do the following: 1. Go to the parkholi chat that appears on the right side of the screen. 2. Write the corresponding reservation number that will have arrived in the confirmation email. 3. Ask the advisor who will assist you to extend the reservation and select it. 4. Enter the new times you want for your reservation. This can be do after you have parked, but it cannot be done if the reservation has ended. Please note that you cannot change the time of start of your reservation. 5. Finally, you will have to pay for the additional time. For more information, ask your doubt in parkholi chat.
  • What happens if I exceed my reservation limit?
    If you have reserved a space, it will only be available to you during the period you have reserved. If you need the space for longer than expected, you can extend the reservation, as long as it exists: - Availability in the parking lot for the extra time you request. - The extension is made before the end of the original reservation period. In the event that you do not pick up your vehicle after the end of your parking, the platform will reserve the right to make a claim on the day of your stay as this could affect the proper functioning of the platform and other drivers who have requested the service.
  • What is your cancellation policy?
    We have a detailed breakdown on our Cancellation Policy page.
  • How do I cancel my reservation?
    Para cancelar su reserva, haga lo siguiente: 1. Vaya al chat parkholi que le aparece en la parte derecha de la pantalla. 2. Escriba el número de reserva correspondiente que le habrá llegado en el correo electrónico de confirmación. 3. Solicite al asesor que cancele la reserva. 4. Llamar al número de contacto y hacerlo telefónicamente.
  • What should I do before arriving?
    Once you reach the parking space, just park and continue with your day! Here are two things you should do ahead of time to make sure everything goes well: Read your confirmation email – it's your one-stop shop for everything you need to know about your booking. Provide to: - Specific advice on how to find and access the space. - Your reservation ID and reservation times. - The phone number of the space owner - A security code or details on how to collect a key fob, if required 2. Plan your trip. Be sure to check for traffic delays, road closures or congestion charges to avoid unnecessary stress during the day. 3. Park and enjoy.
  • The owner canceled my reservation, what do I do?
    Firstly, rest assured that we will refund the full amount of any time you have paid for but not been able to use if the space owner cancels your reservation. If your reservation had not started when it was cancelled, you will be refunded in full. This happens very rarely and we keep a close eye on it to make sure it doesn't become a problem. Anyone who repeatedly cancels reservations will have their listing disabled. We want to make sure our drivers have the best experience possible! You can always contact us for help with this situation if you would like us to look at your case specifically.
  • Does my parking always have to be available?
    Your space does not have to be available to drivers 24/7. You can set it to be available only on certain days of the week, and you can add or remove availability on certain days if it's a short-term change.
  • What fees does Parkholi apply?
    Parkholi applies a 30% commission offering 10% of the profits to hosts and place owners.
  • Is my place suitable for Parkholi?
    As long as it meets the conditions and space and size regulations. In the event that your place is not suitable, Parkholi will not publish it and will send you an email with the guidelines why it has not been accepted and with some recommendations for possible future publications and interests.
  • How much do you have to deal with drivers?
    Parkholi manages everything to make it easy for both the driver and the owner. In principle, there is no need to communicate or interact with the drivers except for any inconvenience that may arise and require the owner's need. For example: Not being able to access the space, the space is occupied by another vehicle...
  • What is your cancellation policy?
    We have a detailed breakdown on our Cancellation Policy page.
  • How do I extend my parking session?
    To extend your parking session, do the following: 1. Go to the parkholi chat that appears on the right side of the screen. 2. Write the corresponding reservation number that you received in the confirmation email. 3. Ask the advisor who will assist you to extend the reservation and select it. 4. Enter the new times you want for your reservation. This can be done after you have parked, but cannot be done if the reservation has ended. Please note that you cannot change the start time of your reservation. 5. Finally, you will have to pay for the additional time. For more information, ask your doubt in parkholi chat.
  • What happens if I am late for my reservation?
    The first is the first. Do not panic! If you arrive late When you book a space with parkholi, you are guaranteed that space for the duration of the booking period, so don't worry, we won't give it to anyone else. However, please note that some car parks may have opening and closing times. You will find this information in the listing description or in the confirmation email for the listing. booking. If you arrive early You can make a new reservation to cover the time you arrived earlier or you have to wait until the start time of your reservation. Unfortunately, it is not possible to modify your reservation to an earlier date.
  • How do I publish my space?
    Too easy! You just have to follow a few steps and guidelines: Go to the Parkholi page and click on the menu where it says "Put your place in Parkholi". Fill out and send us the required host form. Make a photo report of the parking lot, access and street. Describes the opening system so that the driver can access the plaza. Make sure everything is in order and that you follow the Parkholi rules. When Parkholi reviews and accepts your place request, you will receive a confirmation email. Place published, enjoy the benefits!
  • How to modify my personal information?
    To change your contact or parked vehicle details, do the following: 1. Go to the parkholi chat that appears on the right side of the screen. 2. Write the corresponding reservation number that you received in the confirmation email. 3. Ask the advisor who will assist you to modify your data. 4. Enter the new details of your reservation. For more information, ask your doubt in parkholi chat.
  • What can I do if I cannot access the parking lot?
    1. Call the space owner ​ If you have reserved a car park and cannot access it, the quickest way to resolve the problem is to speak directly to the car park owner. At the bottom of your reservation confirmation email, you will see a button called "Contact Space Owner" and this will allow you to call the space owner. ​ 2. Contact Parkholi are unable to contact the space owner, please contact Parkholi via chat. We will do our best to solve the problem for you. ​ 3. Reserve another space If you were unable to access the parking and/or solve the problem, simply send us a request via chat or email, with a video that you cannot access the parking and we will take care of the rest! If you couldn't find the space because there was a problem with the listing description, we will refund your reservation. Just contact us and we will take care of it.
  • How do I contact the owner of the parking space?
    You can contact the space owners directly using the space owner's phone number included in your reservation confirmation email under "contact space owner."

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