Policies
cancellation
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Our cancellation policy is based on the reservable payment method, understanding that you reserved the parking in advance through our platform. If you have driven to a car park and paid the owner yourself, Parkholi is not responsible for your refund. All reservations made in advance are covered by the reservable parking policy below:

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If your booking has a fixed start and end time then it is covered under the fixed term policy.

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We have two types of refund after a cancellation by the driver:

• A refund to your original payment method

• There is no refund

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a) Refund to your original payment method*

• Canceled more than 21 days before the start of the reservation.

• Or the value of the reservation is more than €50 and it is canceled more than 24 hours before the reservation begins.

This will take up to 10 business days to reach your account.

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b) For this type of refund, the transaction fee is non-refundable:

• Canceled more than 24 hours but less than 21 days before the reservation begins and the value of the reservation is less than €50.

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c) There is no refund.

• If you cancel less than 24 hours before your reservation begins, your reservation will be non-refundable.

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d) Additional information

• In cases where the reservation is canceled by the space owner or Parkholi, a full refund will be made to your original payment method*, including the transaction fee.